Talor Refund Policy
1. General Principle
Talor supports fair outcomes for both buyers and sellers. Refund eligibility depends on delivery status, listing terms, and evidence provided.
2. Eligible Cases
- Seller does not deliver within agreed time without valid reason.
- Delivered work is materially different from listing description.
- Duplicate or unauthorized payment.
3. Non-Eligible Cases
- Buyer changes mind after acceptable delivery.
- Subjective preference disputes where listing terms were met.
- Requests made after refund window expiration.
4. Request Window
Refund requests should be submitted within 7 days of delivery or dispute trigger, unless local law requires a longer period.
5. Review Process
Talor may request chat logs, files, listing details, and timestamps. Decisions are based on documented evidence and policy criteria.
Talor may deny, reduce, or reverse refund outcomes where evidence is incomplete, claims are inconsistent with listing terms, or platform abuse is suspected.
6. Processing Time
Approved refunds are typically issued to the original payment method within 5–10 business days, depending on payment provider timelines.
7. Contact for Refund Requests
To request a refund or open a dispute, contact support@talor.dev and include your order identifier, listing link, timeline details, and any supporting files or screenshots.
8. Final Platform Decision
Where permitted by law, Talor’s dispute and refund determinations are final for platform operations, without limiting rights that cannot be waived under applicable consumer protection law.